Returns & Refunds

Packaging is a consumable, so returns work a little differently here than they do for retail goods. This page sets out exactly what we will and will not take back, so there are no surprises.

Return Window

You can raise a return request within 7 days of delivery. After 7 days we are unable to accept a return except where the goods are defective and the defect could not reasonably have been spotted earlier.

What We Accept

  • Sealed packs in original, unopened condition
  • Wrong item or wrong size delivered against your order
  • Short quantity against the invoice
  • Manufacturing defects — split seams, failed adhesive strips, incorrect micron or GSM against the listed spec
  • Transit damage, reported within 48 hours of delivery with photographs

What We Cannot Accept

  • Opened or part-used packs. Packaging cannot be repacked or resold once a pack is broken into, so any sign of use makes the item ineligible
  • Custom-printed or custom-size orders. These are produced against your artwork or measurements and have no resale value to anyone else
  • Items where the size ordered turned out not to suit your product — request a sample before committing to a large order
  • Goods stored badly after delivery, for example damp, crushed or sun-damaged stock

How To Raise A Return

  1. Write to [EMAIL ADDRESS] or WhatsApp [PHONE NUMBER] within the 7-day window
  2. Include your order number, the item and quantity affected, and photographs of the goods and outer packaging
  3. We confirm whether the return is accepted, usually within one working day
  4. Once accepted, we arrange pickup or share a return address

Return Shipping Costs

Where the fault is ours — wrong item, short quantity, defect or transit damage — we bear the return freight. Where the return is a change of mind on an unopened pack, return freight is payable by you and is deducted from the refund.

Refunds

Once returned goods reach us and pass inspection, the refund is issued to the original payment method within 5 to 7 working days. Bank processing may add a few days at their end. For prepaid orders cancelled before dispatch, the full amount is refunded with no deduction.

Where you would rather have replacement stock than money back, we can send a replacement consignment instead — usually the faster option for a business that needs the packaging to keep shipping.

Order Cancellation

Orders can be cancelled free of charge any time before dispatch. Once a consignment has left our warehouse it is treated as a return under the terms above. Custom-printed and custom-size orders cannot be cancelled once production has started.